Frequently Asked Questions
About PAIRR
Sock 101
Returns / Shipping
Why did you create PAIRR Socks?
We were both sick of ugly-bold-patterned running socks that didn't match our shoes or the rest of our running outfits.
A cohesive outfit brings CONFIDENCE and that's what we wanted to design- aesthetic high quality socks that we love, our friends love, and we know you will love too!
Where do you source your product from?
Slovakia!
We did A LOT of research, sock testing, running and found a manufacturer that would allow us to create custom fabrics blends to match our vision, our designs and our high standards of a quality performance sock.
Our company is proudly Canadian and HQ located in Toronto, Ontario
Are you going to create more designs/ styles eg. low-cut, winter thickness?
Yes- subscribe to our guest list to know first about new collections, events and follow us on social media @PAIRRSOCKS for exclusive promo codes and events.
What is my size ?
Our socks are all unisex.
See our SIZING CHART
Note: If you are debating between sizes, size DOWN as the LANE fabric blend does have a unique stretch and also to avoid any bunching that could occur if a sock fit looser.
How do you decide on a Fabric?
We asked each other:
- What do we want to feel ?
- How do we want the sock to move?
Using those 2 main factors, we designed a fabric blend that meets those goals knowing how different fabrics provide different benefits.
For LANE fabric, the answers were "breathable yet secure, light compression without restriction"
LANE is 93% polypropylene ( a high-performance yarn) and 7 % elastane.
Polypropylene is a synthetic, hydrophobic fibre which means it doesn’t absorb moisture into the fibre — instead it moves moisture through / off the skin surface.
Do we always get it right first? Absolutely no! We have many, MANY samples we've test ran, washed, worn and used for guidance to then make a new fabric blend.
Not at the finish line yet....we are continuously developing ideas for the next PAIRR collection
How do I wash / dry PAIRR socks?
Laundry matters with high quality technical fabric blends so listen up!
LANE Fabric
- Hand wash or delicate Wash
- Hang Dry or Tumble Low-DO NOT DRY IN DRYER- THEY WILL SHRINK!
- Do NOT dry clean or bleach!
- Wash MAX temperature: 40°C
How do I track my order?
Login to your account and shipping information will be available 48hrs after purchase in the "My Orders" tab.
You will also receive an email from us when your order has shipped!
Do you offer pick up?
Yes. Select "In Store" at the check out. Pick Up is in Toronto, Ontario ONLY.
Shipping will NOT be charged for pick up orders.
More detailed pick up instructions will be sent to you upon purchase including address.
What is the return policy?
Not loving your PAIRR? No Sweat!
We have a 10-Day No-Questions-Asked Return Policy
You have the right to return all products you have bought from www.pairrsocks.com for a full refund or exchange within 10 days of order delivery date.
